Player Rewards: FAQ
What is the Pokémon TCG Player Rewards Program?
The Pokémon TCG Player Rewards Program is a way for Pokémon TCG players to earn free stuff just by participating in leagues and tournaments!
What can I earn?
The Pokémon Player Rewards Program gives out POP Series booster packs as rewards to POP participants. Rewards are subject to change at POP discretion and without prior notice.
Does it cost anything to participate?
No! Participation in the Pokémon Rewards Program is free of charge. All you need to do to participate is keep an active "My Pokémon" account with current, accurate shipping information and play in leagues and/or tournaments!
How does it work?
For each POP-sanctioned tournament, Premier Event, or League Season in which you participate that is reported to POP, you will earn one "credit." Each credit is a step toward a Rewards "Tier." Play in 3–5 events to reach Tier One and earn 5 POP packs. Play in 6–10 events and hit Tier Two—10 packs! Eleven events or more and you’re at Tier Three, earning 15 POP packs! Thus, you can earn up to 15 POP booster packs each quarter (three months). At the end of each quarter, POP will mail you a package with your Player Rewards. It's that easy!
When will my benefits go into effect?
If you have an active "My Pokémon" account, your tournament and league play immediately starts earning you credits for Player Rewards!
What are the requirements for participation?
To be eligible to earn Player Rewards, you must be an active POP member with an active "My Pokémon" account at go-pokemon.com, and you must set your preferences to opt-in to Pokémon Rewards mailings. In addition, it is your responsibility to ensure the shipping and contact information in your account is current and accurate prior to the Player Rewards mailing date. Players can hold only one account at a time; multiple accounts will be merged.
Who is eligible for Player Rewards?
The Player Rewards Program is designed to reward all POP members for their participation in our programs. This means that players, organizers, and league leaders are all eligible to earn rewards. Players will earn rewards for playing; organizers and league leaders will earn rewards for the great work they do to help promote the Pokémon TCG!
If I currently have an active "My Pokémon" account, will I automatically receive my Player Rewards?
Yes. You were automatically opted into receiving Player Rewards. Please verify that the preference to participate is checked "yes" and that your address is current.
Can I transfer my credits to another person?
No. All credits earned belong to the My Pokémon member who earned them, and they may not be transferred.
Can I request which boosters I want each quarter?
No. Boosters supplied will be from the current POP two-card booster series available at that time. Occasionally, POP may include other or additional booster packs at its discretion.
What happens if a Tournament Organizer does not report my participation at an event?
Keeping track of the matches and tournaments you've played in is your responsibility. POP cannot add credit to your Rewards account if the event you played in is not reported. If you find that a tournament you played in is not being reflected on your "My Stats" page, contact the organizer of your League or tournament. If you cannot resolve the issue, you may contact POP at organizedplay@go-pokemon.com, and we will make our best effort to ensure that events are reported correctly.
What happens if I only attend part of a League Season? Do I still get a Rewards Credit?
Yes! If you are reported as part of a league roster for a season, you will receive a full credit for that League Season, even if you only went to a portion of the league days that season.
How do I figure out how many boosters I'm going to get each quarter?
Just check your "My Stats" page, see how many events you’ve attended, and compare that to the information provided in the "How does it work" section of this document.
How do I know when my POP boosters will arrive?
Each quarter when POP processes Rewards Program shipments, we will announce to users on our website that the shipments have been made. North American members can expect their Rewards shipments to arrive within two to four weeks from the shipping date. Please allow six to eight weeks for countries outside of North America. Player Rewards fulfillment will vary from country to country.
