Contact Us

General Customer Service:

Email: customerservice@go-pokemon.com
Phone: +1 425-274-4855
Fax: +1 425-274-1041

Corporate Offices for Pokémon USA, Inc. (PUI)
Pokémon USA, Inc. (TCG, TFG, and OP)
333 108th Ave. NE Suite 1900
Bellevue, WA 98004

Pokémon USA, Inc. (HQ Offices)
1177 Avenue of the Americas, 31st Floor
New York, NY 10036

Website and My Pokémon Issues:

Please refer to this Troubleshooting FAQ for assistance with website and My Pokémon issues.

Pokémon TCG Organized Play:

General Organized Play Information: organizedplay@go-pokemon.com
Professor Information: professors@go-pokemon.com 
Rulings: rulings@go-pokemon.com 
Scholarship information: customerservice@go-pokemon.com

Pokémon International:

General Information: customerservice@go-pokemon.com

Questions about Pokémon:

Video Game Information: www.pokemon.com
Trading Card Game Information: www.go-pokemon.com/tcg/
Trading Figure Game Information: www.go-pokemon.com/tfg/

Questions Regarding Privacy Policy Certification:

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New York, NY 10017
Email: privacy@esrb.org